Shipping charges are not refunded if customers choose to return an item(s).Horizon Hobby reserves the right to charge a 15% restocking fee on any merchandise returned for credit.The credit card issuer may take additional days to apply the funds on their end. Seasonal conditions may result in greater than 5 business days to process returns. Refund Processing: Refunds will be issued once we receive the item(s), evaluate the return condition, and issue the refund which averages 3 to 5 business days within the Continental U.S.If instructed, please remove the battery from the return.Please follow the instructions included with the shipping labels.If approved, the customer will be sent return shipping labels.Return Shipment: When packaging the order for return, please be sure all the original packing material and instruction papers, and/or manuals are included.As such, the shipping vendor dispute process takes longer than normal. Due to COVID, shipping partners are much slower on their response times.Once a claim is submitted, we contact our shipping partner with the photos and information.Please resize images to fit through email servers. Please include the customer’s name, order number, delivery date, and short summary of damage.Claim submission: To submit a claim for shipment damage, please email with:.Take 360° photos as each item is removed.Take thorough photos of how items and products are positioned in the box before removing packaging materials.Take 360° photos of the damage to the exterior packaging before opening, and at each step of unpacking.Claim documentation – all photos should show damage clearly without blurring, covered parts, or poor lighting.Our claim process has five (5) steps: claim documentation, claim submission, approval, return shipment, and refund processing. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO, or international addresses at this time. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. ORMD items can only be shipped via ground delivery. Hazardous materials (HAZMAT) are only available via ground shipping. Wainwright, Girdwood, Homer, Houston, Indian, Kasilof, Kenai, Kodiak, Moose Pass, Ninilchik, North Pole, Palmer, Peters Creek, Seward, Soldotna, Sterling, Talkeetna, Trapper Creek, Wasilla, and Willow.ĭangerous Goods are not accepted by FedEx Express at the following Hawaiian zip codes:ĩ6737, 96742, 96742, 96747, 96752, 96769, 96772, 96774, 96776, and 96796.įor more information regarding where dangerous goods are not accepted by FedEx Express, please visit the following link. FedEx Ground hazardous materials shipments may not be shipped to, from, or within Hawaii or Alaska.įedEx Express will only ship dangerous goods to the following cities in Alaska:Īnchorage, Anchor Point, Big Lake, Birchwood, Chugiak, Clam Gulch, Cooper Landing, Eagle River, Eielson, Elmendorf, Ester, Fairbanks, Ft. Shipments requiring dangerous goods shipping documents are shipped via FedEx. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.ĭue to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.ĭue to the Watt-hour rating of the cell or battery, certain lithium batteries may be considered a hazardous or dangerous good item. ![]() If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. ![]() Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |